Frequently Asked Questions

Necessity, LLC dba (www.PupilMentor.com)

Privacy Policy - Last Revised Jan 7th, 2016

PUPILMENTOR

What is PupilMentor?

PupilMentor is a Mobile-First Relationship platform that enables Pupils (Adults) or Parents | Children (Minor Pupils) and Extracurricular Mentors (i.e. Talent Providers including Sports Coaches, Music and Art Teachers, Tutors) to make long term connections for Pupil’s well-rounded personality and character building.

*PS: The word “Mentor” or “Mentors” is used consistently in the context of PupilMentor Services to include Sports Coaches, Music and Art Teachers, Tutors (in STEM) etc. who provide for paid lessons - private, public, individual one on one or in groups – in public or private locations (physical or virtual online settings).

PupilMentor helps one or more Parent | Child (Minor Pupil) connect with one or more Mentors for all your after school or extracurricular activities. PupilMentor is targeted at optimizing time, money and focus for all participants as the children go through their multi years training journey building their talents.

PupilMentor will enhance the Talent sharing providers pool to better manage the objectives of kids’ Extracurricular activities supporting their College aspirations and goals.

Why the name PupilMentor?

Pupil means a student in school or young person in college, being taught or influenced by a talented, famous or distinguished person a.k.a. a Mentor (see below).

Mentor means an experienced and trusted adviser in a college, school or company, who trains and counsels school or college students. Now that’s what any talented coach, trainer, teacher, tutor, instructor, guide, guru, counselor or consultant is too.

*Trivia: Pupil also determines how much light (knowledge) is let into the eye (to build pupil’s personality) in this case via a Mentor!

Why the Turtle branding?

A Turtle consistently signifies (in many different cultures around the globe): longevity, patience, easy-going.

In a world of instant gratification, this highlights an important aspect - it takes time, effort and persistency of the Pupil with various Mentors in the development of well-rounded personality and character building whether en-route for college admissions or career.

*Trivia: “Slow and Steady Wins the Chase™” (a variation of the famous “Rabbit & Turtle” or “Hare & Tortoise” fables of old from kindergarten!) represents this well - indeed Turtle is jumbled in the PupilMentor brand name too.

What browsers and devices are supported?

PupilMentor supports the following browsers:

  • Mac Safari 6 or later
  • Internet Explorer (IE)
  • Google Chrome
  • Mozilla Firefox

  • PupilMentor supports the following devices:

  • iPad2 or later
  • iPhone5 or later
  • All Android and Windows devices.
  • PARENTS | PUPILS

    How does PupilMentor work?

    As a Parent (21 and over) or a Pupil (over the age of 18 or 18-21 as per individual residence state guidelines), you sign up by creating your profile (using your Facebook, LinkedIn or an Email Id) with basic information about yourself and or your kid.

    Depending on your specific extracurricular needs, you then search for a Mentor in Sports, Music and Arts, Education| STEM (Science, Technology, Engineering, Math) or for any one of them in your current location (local community or city) or in the proximity of a few miles from your home or school as per your convenience.

    Once you find an appropriate Mentor profile matching your needs for helping your Pupil or yourself reach the next level or true potential, you can Connect with the Mentor either by scheduling a calendar event or if more details are needed, communicating via secured messaging to exchange your needs regards schedules, location, contact info, pricing, etc.

    Where does the mentoring (i.e. coaching, training, teaching, tutoring) take place?

    PupilMentor facilitates the Connections between Parent | Pupil and Mentor/s who’s profile indicates all session details including location – whether physical facilities or virtual/online (Skype, Face Time, Hangouts) etc. As detailed in charges/hourly rates section above, Parents | Pupils and Mentors have full control to negotiate/customize schedule and locations directly with each other for their convenience.

    How can Parent | Pupil communicate with a Mentor or vice versa prior to a session?

    Mentor provides description of their coaching/training/teaching experiences on their profile. Parents | Pupils can match their requirement and contact Mentor by sending secure private messages by clicking Message icon or by selecting a Mentor’s “Add Class to Calendar” (which the Mentor will receive and confirm via accepting and messaging) or via a direct “Connect” to negotiate/customize their packages.

    Does PupilMentor offer any guarantee of Mentors (i.e. Coaches/Teachers/Trainers)?

    PupilMentor offers no guarantee of experienced Mentors except by verifying public sources e.g. word of mouth, referrals, social networking profiles etc. Mentors who have completed their own background screening will have their badge of trust displayed prominently. We expect most Mentors to come in recommended through word of mouth.

    Most mentors (unlike a technician who’s a one-time event or interaction) would offer a trail & test/show & tell session by default for newbies as a courtesy and earning their future business so we don’t really want to “sell” that as a PupilMentor guarantee!

    We do take the efforts to put on hold or weed out Mentors in case of repeated complaints coming off from paying customers when connecting or using these Mentors on our platform (not past grievances external to the platform etc.)

    As always, past good behavioral performances are no guarantee of future good behavior and hence we recommend our Mentors to take Background checks via a 3rd party independent provider and those who do will proudly wear that “badge of trust” on their profiles when done. Also Mentors can request for ratings from their Pupil’s or will be rated by their Pupils based on session interactions.

    At the same time, Parents | Pupils can request for a background check off a new Mentor on the system (see rules pertaining to this) and if he or she refuses, then PupilMentor has the right to put any new connections for this Mentor on hold and or take the Mentor off the system if too many such incidences occur.

    Can Pupils connect with multiple Mentors for the same activity? Can multiple Pupils connect with a single Mentor?

    Yes, Parents | Pupils can connect one Pupil with one Mentor, one Pupil with multiple Mentors for the same or different activity, multiple Pupil/s with one Mentor or multiple Pupil/s with multiple Mentor/s.

    This is a foundational premise on which PupilMentor has been built given the importance of tracking the efforts for both Parents & Pupils in these endeavors for their strategic approach to college and life beyond!

    In Extracurricular activities (as in many other aspects of life), talent in any particular Sport, Music or Art or Education| STEM activities is built over a period of time and after many trail and errors – incl. likes and dislikes of the Pupils learning new skills. Hence the “Connect. Learn. Thrive.” paradigm.

    We also support the ability of Pupils connecting to multiple Mentors for the same category of activity (e.g. a generic football coach and a specialized strength training one) or the ability of Mentors having multiple talents in different categories to have separate profiles (e.g. a Tennis coach as well as Guitar teacher).

    How do Pupils make payments to Mentor/s?

    Parents or Pupil’s (over the age of 18 or 18-21 as per individual residence state guidelines) can pay directly to the Mentor/s using cash or check at any time (hence without any involvement of PupilMentor) given their direct face-to-face interactions & comfort level.

    In case the direct exchange or paper checks and cash is not the preference, then PupilMentor provides for robust and secure (128-bit encryption, PCI-compliant) digital payments via credit card payments (Visa, MasterCard, American Express etc.) brokered by leading industry payments solution provider BrainTree, a PayPal company.

    What are the Mentor’s charges for (coaching, training, teaching, tutoring) sessions?

    Parent | Pupils search and connect with any Mentor/s based on their profile information that includes details of their hourly rates, any variations based on the time of the day, weekend, physical facilities used or virtual/online etc.

    PupilMentor allows Mentor/s and Parents | Pupils to fully negotiate/customize their rates based on their specific needs. Mentors are aware of the current day competitive marketplace dynamics, social media and referral mechanisms: if they offer great services at great prices, then there will be no shortage of Parents | Pupils connecting with them.

    When do Parent | Pupil pay: at the time of session or in a weekly / monthly manner?

    PupilMentor allows for you to customize your payment arrangements directly with your Mentor/s as per their and your conveniences for your payments via check, cash or credit cards. For a one-off or once in a while session, Mentors would prefer immediate payments. For ongoing bi-weekly, weekly etc. frequent sessions, Mentors would be more open to monthly payments. (See also “How do Pupils make payments to Mentors?”)

    How can I make changes to any scheduled sessions with a Mentor?

    PupilMentor gives complete rights for Mentor and Pupil to interact without any conditions. Pupil can contact Mentor ideally a day or two in advance by calling or sending a private message to Mentor so that the Mentors can free up their calendar for another Pupil. The idea is to build a relationship that helps build the Pupil’s personality and character over a long-term period.

    Similarly in case of a Mentor unable to make a session for any reason, he or she would reciprocate in the same courteous manner given the necessity to build long-term durable and robust relationships.

    How do new pupils find a Mentor?

    Parents | Pupils book sessions by searching and finding for a Mentor via geo-based search localization using zip-code and based on search radius proximity of a few miles (i.e. within 0-5 miles, within 6-15 miles (includes 0-5 miles) or within 16-35 miles (includes 0-15 miles) of Parents | Pupils residence, school or work location.

    If a Mentor’s online profile on PupilMentor.com matches with the search criteria (including category, distance, zip code etc.), he or she will be displayed in the search results list.

    Parents | Pupils can either

    1) Select a Mentor’s pre-determined “group” session (public) as displayed on his calendar (i.e. they like Mentor’s profile details, have no further questions till a first session) which will result in a message alert going out to the Mentor as an heads up for Acceptance, Rejection, Deletion or

    2) Parent | Pupil can send a request for 1:1 sessions (private) for specific timeslots via Messages (an initial communication) to the Mentor on which the Mentor can make a ‘call’ of responding. He or she can do so via Messages, exchanging contact info (completely up to his/her discretion, with quick responses back (ideally same day to ensure gaining the prospect, etc.) to facilitate the connection for a first session at the convenience of both the Parent | Pupil & Mentor.

    How does “Trusted RideShare” for Parents work?

    PupilMentor is committed to make the Extracurricular ecosystem ever so easy for Parents to ensure their kids (“Pupils”) get all the needed activities they can for an able body and able mind. With this vision, we offer the “Trusted RideShare” premium feature for Work/Life balance for busy Parents.

    Trusted RideShare as the name implies, is like a car-hailing service but the fundamental difference is the driver picking up your precious son or daughter is someone who you already know &/or whose sons or daughters also go to the same event or mentor for the same group or individual classes at the same time (so like your community car-pool).

    This fundamentally differs from having a different stranger picking up your kids every time (like Uber) or just any stranger (however well background checked) picking up our kids. This is the most convenient, secure and cost-effective (you decide whether ‘in kind’ or ‘gas money’ versus a $10-$20 per trip fee!) scheduling of kids pick and drop for Parents, by your own “circle of trusted Parents”!

    So, you the Parent can invite/connect with another parent you know and/or potentially trust more (better than a stranger and keeping fingers crossed!) if their kids are also in the same age group and extracurricular activities and/or if the other Parent/s are already on PupilMentor with same Mentor, then search and find them to make a connection.

    MENTORS

    Can Mentors provide their Services directly without arranging via PupilMentor?

    Pupils and Mentors agree and acknowledge that in cases where the parties have initially been introduced through the Service, it is not an express violation of our Terms for either party to offer or accept the provision of mentoring services directly between the parties without arranging such mentoring services through the Service.

    We believe that either the sum of all services we provide are of much value-add for both sides of the relationship and so you will like to use it continuously without circumventing the Services itself or you find that not all features are a value-add for your specific goals, objectives and aspirations.

    We are fully supportive of this so in the true spirit of the talent sharing economy and understanding that one size (solution) doesn’t fit all needs, we leave it entirely up to the Users or Members (Parents, Pupils, Mentors) to leverage the most beneficial uses of this platform.

    *The caveat is that any time they do circumvent the Services, then they essentially cannot make up for the lost time and data which will provide trend analysis and other such value-adds in the future. PupilMentor or affiliates will have no liability in such cases of interactions as detailed in the Legal Terms & Conditions.

    Can Mentors bring their existing Pupils onboard to manage their business better?

    Yes, Mentors are encouraged to do so and there is no extra charge for that. We believe in more the merrier!

    A Mentor can sign up and work with existing students who once on and see the convenience of the platform will refer over others who become new prospective clients for existing Mentors thus helping them grow and thrive.

    How does PupilMentor work? (Mentors)

    As a Mentor (18 and over or 18-21 as per individual residence state guidelines), you sign up by creating your profile (via your Facebook, LinkedIn or an Email Id) and listing basic information about yourself, your talent/s or expertise, locations and open times for Pupil mentoring.

    You also have to read and agree to our independent contractor “Terms and Conditions” (in short as not being an employee of PupilMentor or it’s holding companies and hence ensuring being covered by one’s own professional liability insurance and not under the company’s insurance policies etc.).

    Parents | Pupils generally prefer Mentors who have their Facebook or LinkedIn profiles well updated and current (so they can check them out for references or referrals themselves) and those that have their backgrounds checked via 3rd parties and prominently displayed as a badge of trust especially for new connections. *PupilMentor provides for this service via a 3rd party at a pre-arranged discounted cost to Mentors. Mentors, who avail this service, will be billed for this as a one-time cost, with no additional fees or overheads.

    Using your Facebook, Google+ or LinkedIn id’s provides another level of authentication of yourself besides eliminating you having to remember yet another id for managing your business. That’s it – you are now listed!

    Depending on your specific extracurricular talents, your profile will be shown when Parents | Pupils search for a Mentor in Sports, Music and Arts or Education | STEM (or for any one of them) matching your location (local community or city) or in the proximity of a few miles from your home or school as per your listed preferences.

    Once you get found as an appropriate Mentor profile matching the Parents | Pupils needs to reach their next level or true potential, they can Connect with the You (Mentor) either by scheduling a calendar event you listed or if more details are needed, communicating via secured messaging to exchange their needs regards schedules, location, contact info, pricing, etc.

    What does the Mentor have to do to get going?

    As a Mentor (18 and over or 18-21 as per individual residence state guidelines), you

    1. Sign up and create your profile with basic information including your ‘skill category’, location (for localization features) and via your choice of Facebook, Google, LinkedIn or an email id. *No credit card required; your 1st trial month is free.

    2. PupilMentor keeps the flow flexible to your way of doing business. Either

    a) You can “publish” calendar entries for pre-determined “group” sessions that’s publicly visible and allows many Pupils to search, connect and learn under your guidance at a preset place and time or

    b) You can make calendar entries for one on one sessions that’s private with a specific Pupil once they (as new Pupils) search, connect, request for specific day/time/place for sessions to learn via exchanging messages or calls

    c) You can make and schedule sessions with existing Pupils as per your and their conveniences.

    *A Session creates an open event in Mentor’s & becomes a Calendar entry once a Pupil connects & selects a particular Session) *

    What are PupilMentor charges?

    PupilMentor has flat monthly subscription plan fees with no other hidden costs. Mentors decide what they charge for their individual (private) or group sessions with their Pupils either as a generic displayed hourly rate or customize it based on the needs of the Parent | Pupil.

    *There is neither any add-on flat-fee charges for new Pupil connections through PupilMentor, nor a % cut/service charge from the Mentor’s earnings, nor any minimum threshold of new connections or sessions. You have one simple flat monthly or annual subscription rate period for the specific plan you have signed up for.

    How do Mentors or Parents | Pupils make payments to PupilMentor?

    If you have enrolled to the Basic, Premium etc. subscription model with PupilMentor, then Payments to PupilMentor are on a monthly or annual basis that is settled via your payment card method of choice (mostly any credit card types) as per the agreement between PupilMentor and a Parent | Pupil or PupilMentor and a Mentor.

    Parents | Pupil’s (over the age of 18 or 18-21 as per individual residence state guidelines) or Mentors can pay directly to PupilMentor using online payment methods of Visa, MasterCard, American Express etc.

    Why is an Annual subscription better than a Monthly one for a Mentor?

    *We recommend, once you love our platform after initial free month usage and signup for an ongoing subscription, that you do so for the annual subscription model. Why? We strive to keep our platform as the most cost effective value-add solution possible.

    The reason is simple math: Credit card companies charge 0.35c per transaction +~3% of the transaction amount + ~1% incidental costs etc. See below table or explanation for e.g.

    Subscription Monthly cost
    Secure PCI facilitator
    Subscription Monthly x 12
    Secure PCI Monthly x 12
    *$10 used for simple math!
    $10
    75c
    $120
    $9
    Subscription Monthly cost
    $10
    Secure PCI facilitator
    75c
    Subscription Monthly x 12
    $120
    Secure PCI Monthly x 12
    $9
    *$10 used for simple math!

    Subscription Annual cost
    Secure PCI facilitator
    Savings over Monthly x 12
    Making it more Mentor WIIFM
    Save $24; 20%; 2.5 months free
    $120
    $5.15
    $3.85
    $96
    Reduce risk

    Subscription Annual cost
    $120
    Secure PCI facilitator
    $5.15
    Savings over Monthly x 12
    $3.85
    Making it more Mentor WIIFM
    $96
    Save $24; 20%; 2.5 months free
    Reduce risk

    Similarly upgrading post the free trial (since you love our features) is best done via the web and the reason is simple math: Appstores keep 30% yes 30% of the transaction amount for the convenience of the making it available for easy downloads.

    We admire and respect these companies and are fully compliant with their payment mechanisms and pricing policies (we in fact provide access at same prices to all features that customers can access via web or app).

    Believe it’s a good referral channel but the true relationship is between PupilMentor and the end Customer (You) for getting direct feedbacks for product improvements etc. We would rather apply the monies to product feature improvements.

    Can one Mentor see other Mentors of a Pupil or Pupils of other Mentors?

    No. PupilMentor guarantees your profile to be completely confidential and secured for your needs. We don’t resell or allow access to Pupil information without the consent of Parents | Pupils.

    At the same time, we also guarantee the safety of one Mentor’s book of Pupils from another. Under no circumstances any Parent | Pupil info will be made available publicly. It will be available only to the Mentors with whom Parents | Pupils make connections to.

    Are Mentors guaranteed to get new pupils?

    We do not guarantee new pupils for any Mentor. The volume of pupils depends on your geo-location, the specific talent or skill you are imparting, the mentor pool in the vicinity of the search criteria, etc.

    Mentors can sign up and work with existing students who once on and see the convenience of the platform will refer over others who become new prospective clients for existing Mentors.

    Mentors with awesome profile photos, videos, detailed service descriptions, Background Checked badge, well connected on Facebook, Google and LinkedIn are most likely to attract new Parents | Pupils.

    Once Mentor posts their profile on PupilMentor.com, they should also communicate through their personal social networks for marketing about their presence on PupilMentor, have likes and/or have recommendations from customers.

    If you market yourself better with best quality images, best references, background checkmark, existing Pupil’s reviews, etc. etc. and primarily provide your best during your Parent | Pupil interactions, then you will be able to connect more, teach/impart more, thrive more i.e. earn more. So use the platform for the best benefits to grow your business.

    How do Mentors receive payments?

    Parents or Pupil’s (over the age of 18 or 18-21 as per individual residence state guidelines) can pay directly to the Mentor/s using cash or check at any time (hence without any involvement of PupilMentor) given their direct face-to-face interactions & comfort level.

    In case the direct exchange or paper checks and cash is not the preference, then PupilMentor provides for robust and secure (128-bit encryption, PCI-compliant) digital payments via credit card payments (Visa, MasterCard, American Express etc.) brokered by leading industry payments solution provider BrainTree, a PayPal company. (Also see “How Do Pupils make payments to Mentor/s?” in FAQ).

    The Mentors will have a sub-merchant account that will be used to transmit the payments directly to their bank accounts. PupilMentor provides the streamlined mechanism for the one-time setup process whenever a Mentor raises an invoice for the 1st time. PupilMentor facilitates the transaction on its platform providing the full convenience to Mentors for quick effective payment settlement without Mentors having to worry about the technology aspects of payment & settlement.

    The usual credit card company processing fees (~3.25% of the total transaction amount) will be passed on directly to the Mentor with no additional fees or overhead charges. At the time of raising his or her invoice to the Parent/Pupils, the Mentor can either add these fees separately or have it automatically included as part of his/her fees for convenience.

    This provides the ability for Mentor’s to get their money directly into their bank accounts – catering to everyone’s need, ability and comfort levels.

    How to access Premium (Pupil or Mentor) features via Apple AppStore iOS app?

    All features are available for free during trial period similar to the web. Once trial period is over, to access premium features (viz. feedback, payment history, etc.), please use the Web app to upgrade at this time.

    iOS inApp features are now enabled to do the same via App’s downloaded from Apple AppStore. At this time, the monthly non-renewable option is available i.e. Apple (not PupilMentor) charges the selected subscription pricing to the customer directly as part of the normal iTunes Appstore purchases. At the end of each monthly subscription term, Apple iTunes will ask confirmation for continuation of the subscription.

    The Web subscription offers the direct subscription model where customers can upgrade and cancel their subscriptions on their own at anytime. This provides the best flexibility for customers – try the features via the free downloads/web & once satisfied of the value-add and benefits seen during the trial period upgrade to the basic or premium packages.

    Customers can access PupilMentor Basic and Premium features via both the web and the iOS app as per their convenience for the same price during their active subscription terms. Please refer the section of keeping PupilMentor as the most cost effective and affordable platform to customers - the talent masses whether Mentors or Pupils. For more on this, please also read thru the individual Pupil & Mentor charges in above sections.